A few FAQ's

HOW TO TELL YOU NEED NEW IT.

If you find every week someone different accessing your computer, who has access to all your company information, where they don't track and audit support activities. Time to change.


If your firewall's brand has the same name as a video game cartoon character and your IT department recommended it. Time to change.


If your IT support when called shows up 4 hours later when you really need support now. Time to change.


When you spend more money on the piece of art in the lobby then you do to pay your IT service to manage client information. Time to change.


When you don't know where your data is stored, who has access to all your servers, how your IT service manages its own risks, and how many times your firewall is hit weekly. Time to change.

WHAT IS OUR IT STAFF PER CLIENT RATIO?

Our IT staff manages between 4 or 5 mid-size clients on a regular basis. If your current IT has a larger coverage, chances are you have large gaps in service.


This way we are always proactive, never reactive. We constantly manage changes in your IT infrastructure to meet the needs of your growing business.


Our IT Analysts go from client to client, all day, every day. We don't sit in cozy offices waiting for problems to occur. That's what sets us apart.

WHERE DO WE STORE CLIENT DATA?

All our servers, co-locations, and data is stored at the most secure and one of the largest data centres in downtown Toronto. We never outsource our own internal services or any IT services we provide our clients. It's a critical answer to FAQ's.


WHY YOU NEED TRANSPARENCY

Our IT service manages everything so you don't have to. That doesn't mean you don't know how we do it, or what our policies are, or what we do daily to mitigate the risks. If you don't know how your IT services operates then you need to find out. With our service, you know what we do and more importantly, you know what we know.

ARE OUR SERVERS SHARED?

Excluding our enterprise exchange services, all our client servers are dedicated servers. We never mix client data services with other clients.

HOW DO WE MANAGE DATA ACCESS

Only your dedicated IT staff and IT executive manager has access to your data, your server, your services. Internally we manage access on a need only basis.