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About Us

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MANAGED IT SERVICES

IT Strategy Consulting For Your Toronto Business

Do you need help organizing a coherent IT Strategy for your Toronto Office?

Selenium Technology Partners has 20+ years’ experience with designing, implementing, and supporting IT services in Toronto within a variety of industries.

What’s Selenium Technology Partners strategic advantage over other tech companies in Toronto?

  • Leveraging 20+ experience in your industry, as industry experts. With proven results.
  • Overhaul and optimize your IT services and systems in less than 6 months.
  • Providing consistent results, while planning for the future. All while managing expectations, and user experience. 
  • We implement continual service improvement plans. Accommodating changes in technology and staff.
  • You need IT strategy and IT consulting Toronto designed to keep up with your standards and business changes.
  • Keeping on budget while maintaining one clear path.

Request a Quote for IT Consulting Toronto

BETTER I.T SOLUTIONS

What Is an IT Strategy?

A service strategy’s main goal is to understand the organization’s objectives. Defining customers needs. It ensures that organizational assets are there to support the Service Strategy. 

The business needs to understand “why” something is done. Before thinking of “how” it’s done.

The careful consideration of all the assets, people, processes or products is key. A strong strategy and IT consulting Toronto allows for the development of products and services that provide increased value. Value to the customer. All through streamlined processes and using the appropriate subject matter experts.

BUSINESS ALIGNED STRATEGY

6 main Benefits of a Business Aligned Strategy with your IT Service

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Stronger Alignment Between IT and the Business

Your IT strategy and your business objectives need to be in sync. They can’t conflict in any way, or your business will not operate as expected. Not done right your IT service can hurt your business. Staff will be impacted, business operations can fail, and your clients will take the fall.

Through comprehensive IT consulting in Toronto, we create an IT strategy to enhance your business operations. Ensuring that your business has an IT advantage and edge over your competitors.

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Improved Service Delivery and Customer Satisfaction

There are ways to manage service delivery and performance. We use our help desk metrics to get us there. We analyze and use empirical data for making changes to improve our service.

Customer surveys, quarterly meetings, and biweekly update calls. They’re all designed to improve our communications with clients. We know how each service is being delivered, perceived and how it’s performing. Making changes to our service easy to implement.

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Reduction in Cost Through Improved Utilization of Resources

IT is a necessary expense. It doesn’t have to be ridiculous. Costs and benefits need to measurable. Your IT return on investment must be high. An IT service should give you an advantage for your business, not incurring costs to bring it down.

We ensure the costs can be a measurement of your businesses success. We create staff efficiencies with training and optimizational use of tech. It takes time to put this plan into action. But managing how your staff uses technology is key. That’s where or one-on-one IT consulting Toronto plays a huge roll.

Greater Visibility of IT Costs and Assets

As a business, you need to keep track of your assets and corresponding costs. Visibility and transparency of IT services is important. We document and manage all aspects of each asset in your business.

You then have the ability to look at all your spend and evaluate what’s working. So, you can make changes on what does not. Our roles as a service provider is to provide you the right information. Then you can make an informed decision.

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Better Management of Risks and Service Disruptions

Service disruptions and risks go hand in hand. By evaluating all your IT services and help desk tickets, we get a birds-eye view. We can implement and change to manage a specific problem, or to prevent one. It all comes down to the data and how to use it.

Risks are a part of any business. We measure and classify all risks for each service and process. Giving us the advantage of understanding what technology to use, or not. Implementing processes to keep the risks under control.

Stable Service Environment Supporting Business Changes

Your business evolves with your industry changes. Your IT service needs to keep up, to be proactive and not reactive. We look at ways to improve any or all services as needed. As an IT service flexibility and willing to change is important.

Compliance and audit changes occur naturally. Business processes and goals change with them. Our IT consulting Toronto services are designed to support your business. To keep your business in line with your market.

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Service Strategy

An IT service strategy for your business involves assessing your current and future needs. A business needs to define a unified vision. Create objectives for the future, and establish how to achieve those objectives.

The right business IT strategy can help your company cope with aging systems and services. It can mitigate the risk of limited resources. Which can lead to fragmented IT solutions and IT issues impacting staff.

Though professional IT consulting, we define a strategy for your business utilizing your uniqueness as a blueprint. Each company is different, and each service strategy is aligned with that difference.

Whether you have a new business, or are a seasoned veteran. We assess your current strategy to ensure it makes sense in your current state. While ensuring its effectiveness for the future.

Service Design

An all-in buy-in from executives to the support staff, a unified front is critical. With comprehensive IT consulting Toronto, we access all technology and people related components. From network architecture, security plans, and an identity management strategy. To business processes, procedures and company policies.

At The Selenium Group, we take a holistic approach. We look at a what's needed approach and what's reusable. A design strategy that will fit your staff's IT experience is key. While putting in place what's required by compliance and regulation. Staff can be your biggest strength in managing your IT strategy.

With our training and support, we create a synergy between technology and staff. We focus on using the right technology, that meets your budget. Without sacrificing quality and risk. Long-term contracts and offsetting costs can alleviate much of the up-front cost of IT.

We work with your business to ensure your IT design aligns with the right strategy. At the right price. 

it consulting toronto
it consulting toronto

Service Transition

We look at transition as the implementation and management of change. Changes in IT in your environment comes with risk. Communication and planning can mitigate that risk. We develop relationships with our clients and their staff to deal with change.

A strategy for your technology creates new standards for your business. These standards have positive impacts to your business. Adopting these standards is key to their effectiveness. Selenium ensures the transition of services has the right tools and processes in place.

Through IT consulting Toronto, our goal is to minimize disruptions to the business, and manage changes with staff. Onboarding new clients is a delicate first step in any business relationship. We use our expertise from a technology perspective to make it easier.

IT services and systems change and adapt. Or they should. Selenium has a set of release policies in place with all contracts. Transparency of change and how to manage changes is a key aspect of service quality.

Service Operation

The nuts and bolts of operations is the management of technology-related issues. A well- defined hep desk and service policy should align with operations. The main aspect of operations is monitoring services. Monitoring the effectiveness of the service and its health.

Overview of operations determines if services delivered are effective. A level of efficiency assessment is performed to manage progress. It's key to monitor services, incidents, service requests and operational tasks. Having and maintaining metrics can add value to the process.

We have outlined the top 12 metrics we deploy to manage our help desk services.

IT related problems and help desk tickets are going to be a part of any business. All help desk and service related requests provide a key understanding to the business. It can identify systemic problems in IT, or can indicate that small changes need to happen. It's a learning tool, a thermometer for performance.

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Continual Service Improvement

IT services need to adapt. Adapt to changes in a businesses' infrastructure, or demands. Business changes, your IT needs to as well. We look at a continual service improvement as a way to ensure customer satisfaction.

By implementing a service improvement plan, we can keep up with industry standards.

Implementing changes can keep up with regulatory and compliance requirements. With legal firms in our portfolio, and private wealth management firms, we know this; The demands of IT only increases.

Whether that comes from auditors, regulators, or business strategies. We focus on our performance now, as well as how we need to adapt to future asks.

We stay on top and ahead of the game so your business can too.

IT Strategy Aligned With Cyber Security

Technology changes in your office must go through a cyber security policy. Whether that is as a startup, or a complete overhaul. All changes need to keep security at the forefront. It's the lifeline of any business, to be secure and manage data with a careful eye.

The honest way to deal with any question of an IT change, is to understand the risks involved. We focus on changes to your IT and how it may impact the business. In a few ways. First, the positive impacts. Second, the risks involved with that particular system or service. Comprise on security is not an option.

Our goal in managing risk is ensuring access to the process or service. While creating a service or process around protecting it. Monitoring and managing its use, having full audit controls in place. You have to make changes, but you need to manage them with security.

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