ITIL Service Design Experts
We use design experts to provide guidance for your business. We follow ISO 20000-1 for service management. As well as the ITIL Framework. From a business perspective, you want your IT aligned with your business goals.
Our design principles and methods provide business value to a startup. Or, to existing business looking for efficiencies. We leverage best-practises for all IT strategies.
Your business is unique. Why would you want a strategy fit for a business other than your own? We specialize in assessing business goals. We ensure that IT systems and services are built to match.
We use complex agreements to ensure the fulfillment of IT services. Through SLA’s, OLA’s, and UC’s. We deliver results by a process, that are extensions of your business.
Unlimited User Support
We realize the criticality of proving end-user support. We ensure the support you need and receive meets your needs. Our services provide unlimited user support. Both onsite and remote locations, including your home office. No added costs. No unexpected IT fees.
We manage all service requests at all locations. We ensure the timelines of resolution for all issues. Aligned with your business schedules. Support is when and where you need it.
Office Cybersecurity Services
Cyber security is one of our highest regarded services. We monitor, administrate, and manage all aspects of your office network. We ensure it’s secure and manageable 24/7. Our service implements expert industry-standards tools and products.
We maintain the health of your office system 24/7. We monitor performance to detect any problems. With our own detection systems designed for your unique business.
Network & System Administration
We manage all aspects of the network design and implementation. We perform maintenance of all network and systems in your environment. Our experts have years of experience in managing these systems. Our number one priority is to ensure they run as expected.
We document and control all changes in your environment. Ensuring changes don’t impact your business. We provide complete reporting on your systems. Their design, configurations, and how they’re maintained.
24/7 Alert & Mediation Services
We know you when you’re leaving your IT services to us. It’s our responsibility. We monitor and manage all aspects of your service 24/7. We have a dedicated response team for all incidents. Each team is are experts in your industry.
We ensure the peak up-time of all services across all systems. We head problems off at the pass. Ensuring your critical services are available when needed.
When there are issues, we respond, and we keep you posted on the resolution.
We complete postmortems as needed.